If you are using Outlook Express or Windows Mail, please make the following changes:

• Click on the Tools Menu, then click on Accounts
• Click on the Mail tab
• Double-click on your Provide.Net email account
• Click on the Servers tab
• Change the Incoming Mail to: mail.provide.net
• Change the Outgoing Mail to: mail.provide.net
• Change Account name to: yourusername@provide.net
• Under "Outgoing Mail Server", put a check mark next to "My server Requires Authentication"
• Click Advanced tab at the top of the window
• Change the Outgoing Mail (SMTP) port to 587
• Click the OK Button

If you are using Mozilla Thunderbird, please make the following changes:

• Click on Tools, and then Account Settings
• In the left column, scroll to the bottom and click on "Outgoing Server (SMTP)"
• Click on your outgoing mail server, and then click Edit
• Change the Server Name to: mail.provide.net
• Change the Port to: 587
• Make sure "Use name and password is checked, and that the User Name is your full email address. ie, username@provide.net
• For Use Secure Connection, mark "No"
• Click OK

If you have any trouble with these instructions, they fail to resolve your issue, or if you need assistance with a different mail client please contact our technical support for personal assistance.